Due to the complex nature of software design, incompatibilities will periodically occur between different programs. Below, you will find a list of current incompatibilities with Diablo III and how to resolve them.
AMD Catalyst Driver 12.4
Some AMD video card users will experience graphical "artifacting" when playing Diablo III with the AMD Catalyst 12.4 driver suite installed. If you are using 12.4, please update to the recently released 12.4a hotfix as detailed on AMD's website.
Overlay Programs
Some of the below overlay programs can cause Diablo III to crash if they are not fully updated, while others on the list may crash Diablo III even if updated. If updating the overlay program does not prevent crashing, you will need to shut it down or uninstall it before playing Diablo III.
Showing posts with label error. Show all posts
Showing posts with label error. Show all posts
Solution for Error 3007 in Diablo 3
Error 3007 can occur in Diablo III when a computer is unable to maintain a stable connection to our Battle.net servers. The Battle.net connection runs in addition to other connections to the Diablo III game servers. Many players can work around the problem with the following steps.
Bypass Your Router
To bypass your router, plug your computer's ethernet cable directly into your modem.
If this succeeds, it means that your router is unable to maintain the connections mentioned above. Your router may either need a firmware update, or it may need to be replaced. For information on updating your router's firmware, please contact your router's manufacturer.
Bypass Your Router
To bypass your router, plug your computer's ethernet cable directly into your modem.
If this succeeds, it means that your router is unable to maintain the connections mentioned above. Your router may either need a firmware update, or it may need to be replaced. For information on updating your router's firmware, please contact your router's manufacturer.
Fixing the Error in the Communication/Transmission of Diablo 3
There was a communication/transmission error. Please restart. If the problem persists, please contact customer service.
Players who participated in the Diablo III beta may experience this error when installing the game. If you participated in the beta and receive this error when you attempt to install, completely uninstall the beta client and follow the troubleshooting steps below.
Agent
Issues with the Agent helper program may prevent Diablo III from installing or updating properly. If you notice your installation hanging, or if you receive errors specific to Agent, try the following steps:
Windows
1. Stop the installation process if it’s still running.
2. Wait for at least one minute. Ensure that Agent.exe no longer appears in the Processes tab of your Task Manager.
3. Restart the installation.
Players who participated in the Diablo III beta may experience this error when installing the game. If you participated in the beta and receive this error when you attempt to install, completely uninstall the beta client and follow the troubleshooting steps below.
Agent
Issues with the Agent helper program may prevent Diablo III from installing or updating properly. If you notice your installation hanging, or if you receive errors specific to Agent, try the following steps:
Windows
1. Stop the installation process if it’s still running.
2. Wait for at least one minute. Ensure that Agent.exe no longer appears in the Processes tab of your Task Manager.
3. Restart the installation.
Auction House in Diablo 3 Gameplay Problem
Will I be able to use third-party mods to track auction prices?
For a variety of gameplay and security reasons, we will not be supporting bots or mods in Diablo III, and they’ll be expressly prohibited by our Terms of Use.
Can Hardcore-mode characters use the real-money auction house?
No. Hardcore characters will only have the option to buy and sell items together with other Hardcore characters via a separate "Hardcore-only" gold-based auction house; they will not be able to use the real-money auction house. Hardcore mode is designed as an optional experience for players who enjoy the sense of constant peril that comes with the possibility of permanent death for a character. All of a Hardcore character’s items are forever lost upon that character’s death, so to avoid the risk of a player spending real money on items that could then be permanently lost when the character dies, we decided to restrict the use of the realm-money auction house in Hardcore mode.
For a variety of gameplay and security reasons, we will not be supporting bots or mods in Diablo III, and they’ll be expressly prohibited by our Terms of Use.
Can Hardcore-mode characters use the real-money auction house?
No. Hardcore characters will only have the option to buy and sell items together with other Hardcore characters via a separate "Hardcore-only" gold-based auction house; they will not be able to use the real-money auction house. Hardcore mode is designed as an optional experience for players who enjoy the sense of constant peril that comes with the possibility of permanent death for a character. All of a Hardcore character’s items are forever lost upon that character’s death, so to avoid the risk of a player spending real money on items that could then be permanently lost when the character dies, we decided to restrict the use of the realm-money auction house in Hardcore mode.
Error 12 Authentication Key Problem in Diablo 3
If you purchased or pre-ordered Diablo III through our online store or are part of the WoW Annual Pass promotion, you will not have to enter an Authentication Key to activate the game license for your account, this was done automatically during the purchase process. Once you have installed the game, simply log in with your Battle.net credentials.
If you have a physical retail box copy of Diablo III and are receiving an Error 12 message, please check your Battle.net Account Management page and make sure you have claimed your Authentication Key.
If you have a physical retail box copy of Diablo III and are receiving an Error 12 message, please check your Battle.net Account Management page and make sure you have claimed your Authentication Key.
Fixing Diablo 3 Installation Problem in PC
The steps below are resolutions to installation issues with Diablo III. They are ordered from the most common at the top, to the less frequently needed at the bottom.
Note: If you are receiving a specific error when attempting to install Diablo III (example: BLZPTS00007), follow the support article for that specific error before trying these more general steps. Also, if you participated in the Diablo III beta, please make sure to uninstall the beta client before installing the retail version.
Install From an Administrator Account
Be sure you are logged on an administrator account when installing the game. If the game is not installed on an administrator account, computer permissions can prevent the installation from completing. Also, we cannot support the game on a non-administrator account.
Note: If you are receiving a specific error when attempting to install Diablo III (example: BLZPTS00007), follow the support article for that specific error before trying these more general steps. Also, if you participated in the Diablo III beta, please make sure to uninstall the beta client before installing the retail version.
Install From an Administrator Account
Be sure you are logged on an administrator account when installing the game. If the game is not installed on an administrator account, computer permissions can prevent the installation from completing. Also, we cannot support the game on a non-administrator account.
Fixing the Diablo 3 Installation Problem in Mac
The steps below are resolutions to installation issues with Diablo III. They are ordered from the most common at the top, to the less frequently needed at the bottom.
Note: If you are receiving a specific error when attempting to install Diablo III (example: BLZPTS00007), search for the support article for that specific error and follow the relevant steps before trying the steps on this page. Also, if you participated in the Diablo III beta, please make sure to uninstall the beta client before installing the retail version.
Before You Install
- Make sure you are logged on an administrator account on your Mac.
- Ensure your Mac meets the Diablo III System Requirements.
- Make sure there is enough free disk space, as 12 GB is required.
- Run Software Updates to ensure you have installed any pending updates.
Note: If you are receiving a specific error when attempting to install Diablo III (example: BLZPTS00007), search for the support article for that specific error and follow the relevant steps before trying the steps on this page. Also, if you participated in the Diablo III beta, please make sure to uninstall the beta client before installing the retail version.
Before You Install
- Make sure you are logged on an administrator account on your Mac.
- Ensure your Mac meets the Diablo III System Requirements.
- Make sure there is enough free disk space, as 12 GB is required.
- Run Software Updates to ensure you have installed any pending updates.
Fixing Error 315300 Incorrect Username/Password in Diablo 3
This error typically indicates that the username and/or password are being entered incorrectly. Please verify that you are typing in your correct username (Ex: D3Player@email.com) and password.
Changing the password on your account can resolve this issue. If you receive this error, please reset or change your password and attempt to log in once more.
You may also be able to resolve this by creating a new Administrator account in Windows via the Control Panel.
To create a new user account, please follow these steps:
Changing the password on your account can resolve this issue. If you receive this error, please reset or change your password and attempt to log in once more.
You may also be able to resolve this by creating a new Administrator account in Windows via the Control Panel.
To create a new user account, please follow these steps:
Fixing the Connection Problem in Diablo 3
If you are having problems connecting to Diablo III, or find yourself disconnecting frequently, please follow the steps below to troubleshoot the issue.
Check the Server Status
Before doing more advanced troubleshooting, you should first ensure that the Diablo III server is not simply down for necessary maintenance. The Breaking News section of the Diablo III login screen is typically the easiest location to find out whether the server is down or not. An alternative location is the Diablo III Technical Forums, which usually sees a rush of new posts when a major server outage occurs.
Power Cycle the Modem and Router
A remarkable number of issues can be caused by "jams" within the network cache. Simply resetting the connection to your ISP by powercycling your modem and router can resolve these.
Check the Server Status
Before doing more advanced troubleshooting, you should first ensure that the Diablo III server is not simply down for necessary maintenance. The Breaking News section of the Diablo III login screen is typically the easiest location to find out whether the server is down or not. An alternative location is the Diablo III Technical Forums, which usually sees a rush of new posts when a major server outage occurs.
Power Cycle the Modem and Router
A remarkable number of issues can be caused by "jams" within the network cache. Simply resetting the connection to your ISP by powercycling your modem and router can resolve these.
Fixing Error 108 in Diablo 3
"Error 108 occurred. It's unable to open installer tome2.mpqe."
This issue is likely caused by partial or incomplete files. To resolve this issue, try these steps:
1. Launch the downloader again.
2. Point to the directory which contains Diablo-III-8370-enGB-Installer to verify game files and correct any missing data. The folder in question is your main game data folder. If you have the game downloaded to D:\Games\Diablo-III-8370-enGB-Installer, please point the download to D:\Games\. Do not use the automatically generated folder containing the installation files (i.e. do not use the directory D:\Games\Diablo-III-8370-enGB-Installer as this is the one created by the downloader).
This issue is likely caused by partial or incomplete files. To resolve this issue, try these steps:
1. Launch the downloader again.
2. Point to the directory which contains Diablo-III-8370-enGB-Installer to verify game files and correct any missing data. The folder in question is your main game data folder. If you have the game downloaded to D:\Games\Diablo-III-8370-enGB-Installer, please point the download to D:\Games\. Do not use the automatically generated folder containing the installation files (i.e. do not use the directory D:\Games\Diablo-III-8370-enGB-Installer as this is the one created by the downloader).
Error and Solution in Diablo 3
Error Code: 1
Text: "There was an issue with the service. Please try again."
Solution: This issue is now resolved.
Error Code: 12
Solution: To choose the correct region: Login screen > Options > Account > select correct region drop down. If this issue persists, try resetting your password. If you are still experiencing this error, try to contact battle.net after you've tried the steps above.
Error Code: 33
Text: "Battle.net is down for maintenance. Please try again later."
Solution: To choose the correct region: Navigate to Login screen > Options > Account, then select the correct region. If this does not resolve the issue, please wait for maintenance to complete before logging in again.
Error Code: 37
Text: "The servers are busy at this time. Please try again later." or "There is a temporary outage of the Battle.net Service. Please try again later "
Solution: This error will occur when the servers are under a heavy load. Try logging in again after 5-10 minutes. It may take several attempts before you are able to successfully connect.
Text: "There was an issue with the service. Please try again."
Solution: This issue is now resolved.
Error Code: 12
Solution: To choose the correct region: Login screen > Options > Account > select correct region drop down. If this issue persists, try resetting your password. If you are still experiencing this error, try to contact battle.net after you've tried the steps above.
Error Code: 33
Text: "Battle.net is down for maintenance. Please try again later."
Solution: To choose the correct region: Navigate to Login screen > Options > Account, then select the correct region. If this does not resolve the issue, please wait for maintenance to complete before logging in again.
Error Code: 37
Text: "The servers are busy at this time. Please try again later." or "There is a temporary outage of the Battle.net Service. Please try again later "
Solution: This error will occur when the servers are under a heavy load. Try logging in again after 5-10 minutes. It may take several attempts before you are able to successfully connect.
Errors in Diablo 3 North America
Error Code: 12
Solution: Global Play is now live, which should resolve this issue.
Error Code: 37
Error Text: "The servers are busy at this time. Please try again later."
Solution: This error will occur when the servers are under a heavy load. Try logging in again after 5-10 minutes. It may take several attempts before you are able to successfully connect.
Error Code: 3005
Solution: This issue may occur if many players are attempting to login from a single location. Rather than logging in all at once, try having a few players login at a time to avoid this issue.
Solution: Global Play is now live, which should resolve this issue.
Error Code: 37
Error Text: "The servers are busy at this time. Please try again later."
Solution: This error will occur when the servers are under a heavy load. Try logging in again after 5-10 minutes. It may take several attempts before you are able to successfully connect.
Error Code: 3005
Solution: This issue may occur if many players are attempting to login from a single location. Rather than logging in all at once, try having a few players login at a time to avoid this issue.
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