Error Code: 1
Text: "There was an issue with the service. Please try again."
Solution: This issue is now resolved.
Error Code: 12
Solution: To choose the correct region: Login screen > Options > Account > select correct region drop down. If this issue persists, try resetting your password. If you are still experiencing this error, try to contact battle.net after you've tried the steps above.
Error Code: 33
Text: "Battle.net is down for maintenance. Please try again later."
Solution: To choose the correct region: Navigate to Login screen > Options > Account, then select the correct region. If this does not resolve the issue, please wait for maintenance to complete before logging in again.
Error Code: 37
Text: "The servers are busy at this time. Please try again later." or "There is a temporary outage of the Battle.net Service. Please try again later "
Solution: This error will occur when the servers are under a heavy load. Try logging in again after 5-10 minutes. It may take several attempts before you are able to successfully connect.
Error Code: 75
Text: "There is a temporary outage of the Battle.net Service. Please try again later."
Solution: This error will occur when the servers are under a heavy load. Try logging in again after 5-10 minutes. It may take several attempts before you are able to successfully connect.
Error Code: 108
Text: "Error 108 occurred. Unable to open installer tome2.mpqe."
Solution: Try the Error 108 troubleshooting steps.
Error Code: 3001
Text: "Unable to connect to the service or the connection was interrupted"
Solution: This is a known issue. Our development team is working on a resolution.
Error Code: 3003
Text: "Unable to connect to the service or connection was interrupted"
Solution: This issue is now resolved.
Error Code: 3005
Solution: This issue may occur if many players are attempting to login from a single location. Rather than logging in all at once, try having a few players login at a time to avoid this error.
Error Code: 3006
Text: "The request has timed out."
Solution: We are currently investigating this issue. Further updates can be found on the 1.0.1 Known Issues thread.
Error Code: 3007
Solution: Try our Diablo III Connection Troubleshooting steps.
Error Code: 3008
Solution: If you receive this error code, we first recommend checking the Diablo III Technical Support Forums to see if other players are experiencing the same issue. If you see many posts about error 3008, it is likely that our servers are temporarily down for maintenance or are being restarted. We appreciate your patience, and we'll have the servers back up and running as quickly as possible.
Error Code: 3021
Solution: If you receive this error code, we first recommend checking the Diablo III Technical Support Forums to see if other players are experiencing the same issue. If you see many posts about error 3021, it is likely that our servers are temporarily down for maintenance or are being restarted. We appreciate your patience, and we'll have the servers back up and running as quickly as possible.
Error Code: 5012
Solution: This is a known issue. Our development team is working on a resolution.
Error Code: 14009
Solution: To resolve this issue, delete the cache folder as explained below:
Windows 7
C:\ProgramData\Blizzard Entertainment\Battle.net
C:\ProgramData\Blizzard Entertainment\Blizzard Entertainment\Battle.net
Windows XP
C:\Documents and Settings\All Users\Application Data\Battle.net
C:\Documents and Settings\All Users\Application Data\Blizzard Entertainment\Battle.net
Error Code: 300008
Solution: This issue is now resolved.
Error Code: 315300
Solution: To resolve this issue, try resetting your password. Next, try creating a new administrator user for Windows, then reattempt your login. If this doesn't resolve the issue, contact battle.net
Error Code: 316704
Solution: This is a known issue. Our development team is working on a resolution.
Error Code: 317002
Text: "Unable to find all of the appropriate game configurations to create or join games."
Solution: This issue is now resolved.
Error Code: 395000
Solution: If you receive this error code, we first recommend checking the Diablo III Technical Support Forums to see if other players are experiencing the same issue. If you see many posts about error 395000, it is likely that our servers are temporarily down for maintenance or are being restarted. We appreciate your patience, and we'll have the servers back up and running as quickly as possible.
Error Code: 395002
Text: "There was an error loading the hero. Please try again."
Solution: If you receive errors on your hero selection screen, log out of the game and then log back in. This will refresh your hero screen and allow you to see all available heroes.
Error Code: 395003
Text: "There was an error loading the hero. Please try again."
Solution: If you receive errors on your hero selection screen, log out of the game and then log back in. This will refresh your hero screen and allow you to see all available heroes.
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